This policy explains how Isabella May (“we”, “our”, “us”) collects, uses and protects your personal information, and how cookies are used on this website and the systems connected to it, including Podia and ClickFunnels (the “Site”). We are committed to handling your information with care, transparency and in full alignment with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using this Site, you agree to the practices described below. If at any time you do not agree, please discontinue your use of the Site.
We are the data controller responsible for how your personal information is used. You can contact us at any time at hello@theisabellamay.com if you have questions, requests, or concerns about your data.
Because of the nature of the work offered, we do not work with or knowingly collect personal information from anyone under the age of 16. If information from someone under 16 is discovered, it will be deleted immediately. Parents and guardians are encouraged to supervise online activity to ensure children remain safe.
We collect personal information when you voluntarily provide it — for example, by signing up to an email list, joining a course, making a purchase, submitting an enquiry, or downloading a resource. This may include your name, email address, postal address, phone number, payment information (processed securely through third-party services like Stripe or PayPal), and any other details you choose to share.
We also collect certain information automatically through your browser or device, such as your IP address, the type of device you use, pages you visit, and general browsing behaviour. This helps us monitor website performance, improve the Site and ensure a better user experience.
We do not store credit card numbers or full payment details. Those are processed directly by trusted third-party payment providers integrated through Podia and ClickFunnels.
Your information is used to provide the services you request, process transactions, communicate with you, deliver digital content, improve the Site and our offerings, and comply with legal obligations. If you choose to join a mailing list or opt in for updates, we may use your information to send you news, offers or educational content. You may unsubscribe at any time.
We never sell your personal information and do not rent or trade your details with outside parties. However, trusted service providers may receive your information when it is necessary for them to perform functions on our behalf — for example email marketing tools, payment processors or analytics providers. These third parties only process your information in accordance with UK GDPR.
We process your personal information only where we have a lawful basis to do so. This may be because you have given clear consent, because processing is necessary to fulfil a contract (such as delivering a programme you enrolled in), because we have a legitimate interest in improving our services, or because we are required by law to keep certain records.
Cookies are small text files stored on your device that help the Site function properly and provide a smoother, more personalised experience. Some cookies are essential for the Site to operate, such as those used to keep you logged in or process payments. Others help us understand how visitors use the Site so we can improve it. Cookies may also be used for marketing purposes, such as measuring the effectiveness of ads or ensuring content is relevant.
The Site may use cookies placed by us directly, as well as by third-party services such as Podia, ClickFunnels, Stripe, Meta (Facebook/Instagram), Google Analytics, or other tools used to deliver courses, funnels, checkout pages or tracking features.
You can accept or decline non-essential cookies through the cookie banner when you visit the Site. You can also control or delete cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect functionality, including the ability to log in, complete purchases or display content properly.
You have specific rights over your personal data. This includes the right to access the information we hold about you, request corrections to inaccurate details, ask for your data to be erased, restrict or object to processing, withdraw consent where it was previously given, and request that your data be transferred to another provider.
If you wish to exercise any of these rights, you may contact us at hello@theisabellamay.com. We will respond in accordance with UK GDPR requirements.
We take security seriously and use appropriate technical and organisational measures to protect your information. However, no online transmission is completely secure. By using the Site, you acknowledge that the security of data transmitted over the internet cannot be guaranteed. We encourage you to take care when sharing personal information online.
Some of the third-party services we rely on may store or process your data outside of the UK. When this happens, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your information to UK standards.
The Site may contain links to other websites. We are not responsible for the privacy practices, content or policies of external sites. Please review their privacy policies before providing personal information.
This Privacy & Cookie Policy may be updated from time to time to reflect changes in the law, our business practices or the technologies we use. Updated versions will be posted on this page, and continued use of the Site indicates acceptance of any changes.
For any questions, requests or concerns regarding your personal information or this policy, please contact: